At Chatsailor, we value your trust and satisfaction. This Cancellation and Refund Policy outlines the terms under which you can cancel our services and request a refund. By using our services, you agree to the terms described herein.

1. Service Eligibility for Cancellation

Chatsailor provides services like WhatsApp API Integration, chatbot development, Facebook business verification, and WhatsApp marketing. The cancellation terms may vary depending on the nature of the service:

Custom Services: Services such as WhatsApp chatbot development or API Integration are tailored to your requirements and may not be eligible for cancellation once work has commenced.

Subscription Services: Cancellations for ongoing subscription services must be initiated before the next billing cycle to avoid charges.

2. Cancellation Process

To request a cancellation:

Submit your cancellation request via email to Contact@chatsailor.com with your order details and reason for cancellation.

Requests will be reviewed, and you will receive confirmation within 14 business days.

3. Refund Eligibility

Refunds will only be issued under the following circumstances:

Non-Delivery of Services: If Chatsailor fails to deliver the agreed-upon service within the specified timeframe, you may be eligible for a full refund.

Service Deficiency: If there is a proven issue with the quality of the service delivered, partial or full refunds may be considered at Chatsailor’s discretion.

Cancellation Before Service Commencement: Full refunds are available for cancellations made before the service work begins.

4. Non-Refundable Cases

Refunds will not be issued in the following cases:

Custom services that have been partially or fully completed.

Subscription cancellations after the billing cycle has commenced.

Delays or issues caused by third-party platforms such as WhatsApp or Facebook.

Failure to provide the necessary information or approvals required to deliver the service.

5. Refund Process

Refund requests must be submitted via email to Contact@chatsailor.com

Refunds, if approved, will be processed within 14 business days from the date of approval.

Refunds will be credited to the original payment method used for the transaction.

6. Amendments to Policy

Chatsailor reserves the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page with the revised effective date.

7. Contact Information

If you have questions about this policy or need assistance with a cancellation or refund, please contact us:

Chatsailor

Email: Contact@chatsailor.com.